What is the cost of delivery?
The cost of delivery is calculated during the checkout process.
£25 Plus = Free Shipping
Between £3.00 to £24.99 = Shipping is £3.70
Upto £2.99 = Shipping is £2.90
All deliveries are charged at £14.00
How is my parcel being delivered?
All of our UK orders are sent out by Royal Mail First Class delivery.
Orders outside the UK are sent via Airmail and will be delivered by the usual postal service in the destination country.
When can i expect my delivery?
UK – Customers should expect their orders to be delivered within 1-3 working days (excluding the day of despatch). Many customers report that their orders arrive the next day, but in some cases they may take up to a week.
Please note: Although there is a good chance your order could be delivered the next day, we do not guarantee next day delivery.
Europe – Orders should arrive within 5-7 working days (excluding day of despatch).
Where is my order?
If your order has been despatched but hasn't arrived within the expected time period, please email firstname.lastname@example.org
Please note: Royal Mail does not class a UK order as missing until 15 days from the date of despatch. For orders outside of the UK, this period rises to 30 days from the date of despatch.
Returns & Replacements?
If you are unhappy with your goods, you can return them in a saleable condition within 30 days of receipt for a full refund, in line with The Consumer Protection (Distance Selling) Regulations 2000. The buyer is responsible for the cost of the return postage. We recommend that returns are sent by recorded delivery as we cannot accept responsibility should your returns go missing.